Reference

Our Terms & Conditions – What You Need to Know

When you open an account with tiket77, you agree to the terms that keep your account secure and your transactions clear.

Account ownership & useDeposit and withdrawal termsYour data and account security
tiket77 Our Terms & Conditions – What You Need to Know
GET HELP NOW

How to Contact Us About Terms Issues

Live Chat Open your account and tap the chat icon in the bottom right. Our team responds during lobby hours, Monday to Sunday, 10 AM to 11 PM Indonesia time.
Email Support Send questions to [email protected]. Include your account ID and a clear description of your issue. We reply within 24 hours on business days.
Account Settings View your terms acceptance and data preferences in Settings → Account → Legal. You can request a copy of your account agreement there.
DATA & SECURITY

How We Handle Your Information & Account Safety

Identity Verification

Before your first withdrawal, we ask for photo ID and proof of address. This protects your account and meets local payment regulations. Verification usually completes within 2–4 hours during business days.

Payment Data Encryption

All deposits via DANA, OVO, GoPay and QRIS are encrypted end-to-end. Your financial details never sit unencrypted on our servers. We use industry-standard TLS 1.3 for all transactions.

Retention & Deletion

We keep your account data for as long as your account is active, plus two years after closure for audit and compliance purposes. Contact support to request deletion of non-essential data.

Account Access & Changes

You control your account credentials. Enable two-factor authentication in Settings → Security. If you suspect unauthorized access, contact live chat immediately; we'll secure your account within 30 minutes.

Cookie & Tracking Policy

We use cookies to remember your lobby position, language, and device settings. No cookies track your location outside tiket77. You can disable non-essential cookies in Settings → Privacy without affecting account access.

Data Requests & Appeals

Request a full download of your personal data or challenge any term enforcement via email. We respond within 30 days with your data in portable format or a detailed explanation.

Terms & Conditions – Frequently Asked

Violations may result in account suspension or closure. Examples: using another person's credentials, depositing via a third-party payment account, or attempting to manipulate game outcomes. We'll notify you of the breach and the reason. You may appeal via email within 14 days.

Yes. Go to Settings → Account → Close Account. If you have a balance, we'll process a withdrawal to your registered DANA, OVO, GoPay or bank account within 2–3 business days. Closed accounts can be reopened by contacting support, but a new verification may be required.

We may update terms to reflect new local regulations or platform improvements. We'll email you at least 30 days before major changes take effect. Minor clarifications post immediately. Continued account use after the notice period means you've accepted the update.

Deposit minimums are Rp 50,000 via DANA, OVO, GoPay and QRIS; withdrawals minimum Rp 100,000. Maximum limits depend on local law and your account history. Check your account limits in Settings → Wallet → Deposit references and Withdrawal Limits.

The same terms apply regardless of device. Our mobile app and desktop browser share your single account. All deposit, withdrawal and security rules are identical. Cookies and session data sync across devices automatically.

We will provide 90 days' notice. Any balance in your account will be returned via your original payment method or QRIS transfer. Final account closures will be processed free of charge. We'll maintain an archive of your transaction history for five years.

If a deposit or withdrawal appears incorrect, contact live chat or email within 7 days with your transaction ID. We investigate within 5 business days and reverse incorrect charges to your original payment method. DANA, OVO, GoPay and QRIS disputes may also be filed via your bank or payment app.